Account Director (Client Services) in OH by Baesman Group

Baesman Group, a nationally recognized provider of direct-to-consumer and in-store marketing strategy and execution is seeking an experienced Account Director.

An Account Director's role is to own the client relationship by continually delivering Baesman's value proposition to the account through our products and services. The Account Director will intimately know the client's business and be able to anticipate forward-thinking solutions to their needs. Primarily working with enterprise accounts, the Account Director will seek ways to expand and grow Baesman's reach within an account and drive sustainable, trust-centric relationships. The Account Director will also assist New Business Development on client pitches and opportunity follow-up. This position is not remote and would require being in the office daily.

 Know what drives your accounts' business and what its short-term and long-term goals are. Have a solid understanding of where Baesman can drive value and communicate it to the client
 Know the clients' industry and be able to speak its language
 Understand Baesman's pricing model and seek opportunities to maximize profit
 Own and deliver regular cadence business reviews
 Own health of an account
 Meet annual revenue expectations for each account including growth goals
 Know your competitors within each account and what it will take to fend off intrusion
 Continually look for, and act on, ways for Baesman to expand its presence within the account and grow revenue. Ask for contact referrals to other divisions, departments, agencies, etc
 Be vertically integrated inside every account. Know two bosses up and two people sideways and have a relationship with them
 Guide your Account Management support team on the needs of the customer. Provide direction on what is critical to the success of the account. Set precedent for customer communication preferences
 Be prepared to handle escalated conversations when called upon
 Flow all day-to-day transactional activity (job management, billing, quoting) through the Account Management team while staying aware of what current needs are
 Work collaboratively with internal departments on client opportunities
 While being an advocate for the client, equally be an advocate for Baesman
 Actively participate in new client onboarding, leading the team as the champion for the client
 Actively participate in sales presentations to support New Business Development. This includes gathering appropriate selling content and post-presentation follow through
 May require offsite attendance at client events. May require after-hours availability
 Initiate and participate in client entertainment when appropriate


Requirements

 Demonstrate ability to communicate, present, and influence key stakeholders at all levels of organization including Executive and C-level
 Problem solving skills
 Conflict resolution skills
 Outstanding written and verbal communication skills
 Outstanding interpersonal skills
 Strong organizational skills
 Good leadership skills
 Ability to handle customer complaints
 Competitive
 Outgoing
 Assertive


Benefits

Financial wellness is about more than just your salary. Here are the other ways Baesman Takes care of our teammates.

 Medical Insurance- Choose between 3 medical plan options. We also offer dental and vision. coverage, in addition to pre-tax flexible spending plans
 Profit Sharing- Share in Baesman's success. We also offer a 50% matching 401(k) program for up to 6% of your pay
 Paid Time Off- It's important that you take time to recharge. That's why we offer PTO, holiday breaks, and employee assistance programs
 Life and disability Insurance- We have you covered: Baesman pays 100% of the premium for life and disability
 Setting the Standard- Baesman earned a 2020 Best Workplace in the Americas designation from the Printing Industries of America. The prestigious award recognizes our efforts in providing an outstanding work environment. We're honored and proud to be recognized
 Baesman is a fourth-generation, family-owned business. In the same way families grow and change over time, so do the opportunities within our organization. We believe in hard work, cultivating talent, and promoting from within. We strive to help our teammates, our clients, and our shareholders achieve more than they thought possible
 Baesman is an Equal Opportunity Employer
 Baesman Group
https://www.projectcasting.com/job/59714-account-director-client-services

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