Social Media Manager in CA by Square Enix America

Job Title: Social Media Manager 
Department: Publishing Strategy Team, Communications
Reports To: Senior Director Social Media & Influencer Relations
FLSA Status: Exempt 
Location: El Segundo, CA

Job Summary:
Square Enix is seeking a Social Media Community manager to create and execute community building and social media engagement plans for assigned games in the Square Enix brand portfolio. We are looking for someone who can actively engage, manage, and retain community for our brand channels. They will also act as a community engagement specialist through our brand’s defined voice by executing content themes, actively replying to the community, offering solutions and mediating conversations on various social networking sites.
This role reports to the Sr Manager, Social Media
Responsibilities:
Engage with the Square Enix online community, moderate and respond to comments and requests in a timely manner across established and emerging platforms
Craft engaging and informative content and social media tactics that connect fans with our games and foster meaningful engagement. These tactics should directly align with our global marketing and studio social media plans
Manage a comprehensive social content calendar, assisting with copywriting and editing, and scheduling posts across platforms
Meaningfully communicate and interact with our fans daily to elevate UGC and impactful commentary. 
Provide support on our video and streaming content with either on-camera or back-end support
Summarize and report community feedback to relevant internal stakeholders, placing a focus on key community leaders and trendsetters
Utilize social analytics tools like Talkwalker, Facebook Insights and others to evaluate results and insights that will inform future activities. Be responsible for development beat based reports to key stakeholders
Partner with internal global Square Enix teams including Marketing, PR, Customer Support, Licensing, and Digitald Channel to execute tactics requiring alignment with our internal partners
Monitor the evolution of social media in the gaming and entertainment industry to share trends across our team and the marketing and studio organizations.

Knowledge and Experience:
Bachelor’s (BA) degree preferred in journalism, communications or marketing.
Minimum of 2-3 years of related experience in Social Media and community management.
Gaming or entertainment industry experience preferred.
Experience working with cross-functional teams to build consensus and strategic alignment.
A passion for gaming.
In depth understanding of the Facebook, Twitter, Instagram, and TikTok channels and knowledge of best practices for each platform
Competencies, Skills and Attributes:
Interpersonal relationships and cooperation
Communication – verbal and written 
Project management
Problem solving and analytics skills 
Quality – High attention to detail 
Organization and prioritization 
Attendance and punctuality
Adherence to policies

 Square Enix America
https://www.projectcasting.com/job/45014-social-media-manager

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