Collections Manager in MA by Stone Alliance Group

Our client, headquartered in Westborough, MA is a national leader in providing sustainable restroom solutions and has seen tremendous growth over the past couple of years. Their focus is on delivering a seamless, eco-friendly, and reliable rental experience that others can trust! As they build and create their growing infrastructure, they are searching for a Collections Manager. This is a fast-paced environment in a small office. This role will oversee the collection efforts and delinquency controls of the company, ensuring money owed is billed and received correctly and promptly.

Duties/Responsibilities:
Research, develop, and facilitate collection procedures according to company polices.
Ensure proper preparation and delivery of letters, notices, and other communications regarding delinquent accounts.
Conduct, or assist third parties in conducting skip-tracing according to established practices.
Negotiate with customers to amend repayment terms, as appropriate.
Recommend legal action for specific accounts and follow through as necessary.
Communicate the status of delinquent accounts to the Executive and Finance Team.
Contacts creditors and consults attorneys as needed for settlements on bankrupt accounts.
Review of accounts and recommends charge-off as appropriate; supervises approved accounts’ charge-off procedure and report to credit reporting agencies.
Ensure the security and privacy of customer information and files.
Other related duties as assigned.

Required Skills/Abilities:
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite or related software, and customer relations software.
Excellent leadership and persuasive skills.
Ability to work with a team and independently.
Basic understanding of statistics and data analysis.
Basic understanding of applicable state and federal collection laws including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.

Education and Experience:
At least five years of experience in collection and credit work
At least one year in a supervisory or managerial position
Associate or bachelor’s degree preferred

 Stone Alliance Group
https://www.projectcasting.com/job/60449-collections-manager

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