Customer Relationship Manager in TX by MISA Imports Inc.

Who We Are:
When you join MISA Imports, you join a team that is taking the wine and spirits industry to new heights. Sharing an entrepreneurial mindset as leaders, visionaries and subject matter experts in wine and supply chain. With a culture inspired by family values we work collaboratively to ensure our team members remain agile and challenged, fulfilling their professional endeavors while contributing to our vision. If this resonates with you, we would love for you to join the MISA family.

Your Part in It:
Working as our Customer Relationship Manager, you will be the front-line relationship manager with our wholesale distributor partners. You will be responsible for relaying new project order details to distributors, manage their orders to ensure an on-time launch, as well as keep our key retail accounts informed on project statuses. You will work closely with our sales team and internal operations departments to manage the flow of orders. Additionally, you can expect to closely monitor and manage the inventory levels for those states in which you are assigned.

What the Job Entails:
Maintains regular communication with assigned distributor-wholesale partners.
Assists Procurement to determine accuracy of incoming items and quantity arriving
Monitors and manages inventory levels for distributors and a 3PL warehouse
Resolves any inventory stock issues quickly including out of stocks, delays, and mis-shipments
Maintains regular sales communication and support with customers/buyers and wholesale-distributors to ensure steady and timely flow of product to stores
Serves as the liaison and communicator between retail customers and the wholesale-distributors regarding new commitments, daily shipments, and product launches
Prepares order consolidations and coordinates trucking needs with our logistics team
Strategizes with logistics to reorganize and reroute shipments to meet program deadlines
Compiles and relays wholesale-distributor information including item set up criteria, FOB pricing calculations, PO coordination
Enters wholesaler-distributor orders into NetSuite
Strategizes with distributors to reduce margins where possible to ensure the best prices
Encourages sales on wine opportunities
Works along side sales with the retail buyers to secure new programs and orders
Supports sales offers through coordinating sample deliveries to retail buyers
Works with Accounting and Finance to ensure billing is correct, approves invoices, issues credits
Other duties as assigned by management

What We Are Looking For:
Detail-oriented with strong analytical, writing, and communication skills
Bachelor’s degree required 
Comfortable working in an ambiguous environment; organized, diligent, and self-motivated
Proficient in Microsoft Office Suite
Excellent interpersonal skills
Process-oriented with an auotmation/efficiency mindset; experience developing best practices, creating scalable systems and automating routine processes
Experience in Oracle, NetSuite or SAP system preferred
Experience in Wine & Spirits preferred
Self-starter
Problem Solving 
Project Management experience
2+ years of Account Managing experience
2+ years of Customer Service experience

What We Offer:
Robust industry with training and mentorship
Full Benefit options, including Medical, Dental & Vision
Catered Lunches every Friday
Generous PTO
401(K) matching
Safe Harbor & Yearly Pension
Referral Bonuses
Paid maternity & paternity leave
Long Term & Short Term Disability – employer paid
Employee Life Insurance
 MISA Imports Inc.
https://www.projectcasting.com/job/58039-customer-relationship-manager

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