Briefing Engagement Manager in CA by Cypress HCM

Briefing Engagement Manager

Our Customer Experience Center exists for the purpose of showcasing our company, our talent, and our technology to prospects, existing customers, and business partners. We host leaders from these highly valued accounts to collaborate on a partnership for the future. Our team works closely with colleagues in sales and services to create an exceptional experience for all guests.

In this role, you will manage multiple briefings from start to finish, acting as the single point of contact to our sales and services counterparts. You will interact with all levels of employees: CEO, VP’s, Engineers, Product Managers, etc. and serve as an effective liaison between the account owner and the various Workmates who are needed to fulfill the agenda for each briefing event.

Responsibilities:
Manage day-to-day customer briefings involving various internal teams as well as high-level external customers
Heavy scheduling support – calendar invites and outreach to various teams to confirm availability
Ability to follow a pre-determined process to draft agendas, schedule against those agendas, and host meetings on the day they take place (in Pleasanton)
Ability to juggle various competing timelines and ensure each event stays on track and on time
Confidence to push back on account teams when necessary to ensure the best possible outcome for the briefing
Partner with sales/services teams to create briefings that reach the pre-determined goals of our customers
Collaborate closely with CXC team, technology support team, logistics team, catering, etc. to bring all elements of the briefing together
Executive level communication at all times via email, phone, Slack, etc.
Incredible attention to detail in all areas and in all work produced
Manage additional special projects as needed by the CXC team
Support in developing ongoing best practices

Requirements:
6+ years relevant experience
Experience working closely with Executive Level (VP+, C-Suite) customers and internal stakeholders required
Experience in an executive briefing center is ideal
Highly organized and detail-oriented self-starter with exceptional prioritization, organization, and project management skills, who can execute with or without supervision
Excellent executive communication skills, interpersonal skills, and writing skills
Experience working in briefing tools, Salesforce, Google suite and Microsoft office suite of products
This is a full time position based in Pleasanton. In-office time is at least 50% per week, days determined by the customer activities on our larger team calendar.

Compensation:
$40/hour - $50/hour
 Cypress HCM
https://www.projectcasting.com/job/52085-briefing-engagement-manager

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