Event Manager| Waterloo Convention Center in IA by Comcast

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; supervise all event staff; ensure events run smoothly; be responsible for and ensure overall customer and lessee satisfaction and experience.

 

This role will pay a salary of $40,000 to $50,000.

 

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

 

Review contracts as created by the Sales Team to build a preliminary knowledge of assigned events
Complete all duties with a customer service focused mindset to ensure client satisfaction while working within the parameters of the facility, staff, and available offerings
Communicate with clients in a clear, concise, and timely manner to fully understand the details and needs of an event acting as a liaison between them and the facility
Sell A/V, Catering, Decor, Equipment, and Staffing options to client to meet the event requirements
Evaluate the event with the client to identify challenges, find solutions, and look for ways to resolve any potential issues that could arise during an event
Create and distribute event documents to staff, and notifying staff as updates are made
Submit requests for equipment, staffing, and special event needs to staff to ensure event needs are met
Work with Operations team to properly prepare the space sets
Assist in the preparation of building to meet the requirements of upcoming events/shows
Prepare pre and post event invoice documents to meet payment schedules
Oversee event staff and provide leadership during event ensure smooth event execution
Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
Manage the event functions from pre-event move-in through move-out
Establish and maintain effective working relationships with clients, co-workers, part-time staff, contractors, and guests
Willing to work a flexible schedule, including late nights, early mornings, weekends & holidays as needed
Serve as Manager on Duty as scheduled to support the Event Management Team
Other duties and responsibilities as assigned
 

At least three (3) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
Bachelor’s degree from an accredited college/university. Major coursework in facility management, hospitality management, business, or related field may be considered in place of experience
Strong professional oral and written communication skills in English, bilingual in Spanish is always advantageous
Computer skills in Microsoft Office applications and cloud based systems at an proficient to advanced level
Possession of, or ability to obtain, a valid drivers’ license with source of reliable transportation 
Ability to identify and act on the needs of facility clients and guests
Knowledge of crowd management and control techniques
High level of customer service practices and experience
Managerial skills in regards to overseeing staff and understanding event staffing needs
Familiarity with reading and executing contracts
Working knowledge of fire and public safety regulations
A/V equipment and electronic systems experience preferred but not required
Recognize and understand terminology commonly used in entertainment/convention/public assembly settings
Willingness to work long shifts, nights, weekends, and holidays as events require
 Comcast
https://www.projectcasting.com/job/45592-event-manager-waterloo-convention-center

... see more