The Hockey Development Coordinator will focus on driving ticket revenue for the Hartford Wolf Pack and the XL Center. This role will have a specialized concentration towards organizing and supporting the Youth and Amateur Hockey ticketing initiatives in collaboration with Community Relations and Group Sales. This position earns a base of $15.00/hour plus a monthly commission based on revenue generated. Expected salary may range from $32,000 - $50,000 based on performance.    This role will pay an hourly wage of $15.00.    For PT roles: Benefits: 401(k) savings plan and 401(k) matching.   <ul><li>Responsible for development and oversight of Hartford Wolf Pack amateur hockey initiatives to leverage and maintain revenue opportunities with local hockey programs at all levels.</li><li>Collaborate with Community Relations and Group Sales departments to implement new and existing strategies for maximizing revenue streams tied to amateur hockey programming.</li><li>Maintain and grow strong relationships with hockey coaches, managers, and rinks to ensure these programs are familiar with experiences available through the Hartford Wolf Pack in order to create repeat business, and superior customer service.</li><li>Participate in outside networking events, to gain additional business & develop relationships with new leads, including but not limited to adult leagues, tournaments, and rink run programming.</li><li>Meet or exceed appointed sales goals for all ticket packages.</li><li>Maintain complete and accurate records for customers.</li><li>Track and manage weekly sales leads and activities, and overall sales, with CRM-Salesforce.</li><li>Cross-sell groups for other events and shows at the XL Center including but not limited to family shows and premium hospitality offerings.</li><li>Staff all home games to assist ticket sales and promotional programs.</li><li>Perform other duties and responsibilities as assigned.</li></ul>  <ul><li>Bachelor’s degree or higher from an accredited college/university in a related field required.</li><li>Highly motived with a minimum of two years’ sales experience, preferably in sports/entertainment.</li><li>Excellent verbal and written communication skills in the English language required.</li><li>Working knowledge of the sport of hockey and youth hockey programming preferred.</li><li>Familiarity with Paciolan and Salesforce.com (CRM) preferred; proficiency in Microsoft Office is required.</li><li>Demonstrated ability to manage numerous business relationships in a professional and timely manner.</li><li>Ability to work flexible schedule, including event nights and weekends as required, in addition to traditional business hours</li></ul>
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Hockey Development Coordinator| XL Center

The Hockey Development Coordinator will focus on driving ticket revenue for the Hartford Wolf Pack and the XL Center. This role will have a specialized concentration towards organizing and supporting the Youth and Amateur Hockey ticketing initiatives in collaboration with Community Relations and Group Sales.   Salary: $15.00/hour + commissions   For FT roles:   Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).   <ul><li>Responsible for development and oversight of Hartford Wolf Pack amateur hockey initiatives to leverage and maintain revenue opportunities with local hockey programs at all levels.</li><li>Collaborate with Community Relations and Group Sales departments to implement new and existing strategies for maximizing revenue streams tied to amateur hockey programming.</li><li>Maintain and grow strong relationships with hockey coaches, managers, and rinks to ensure these programs are familiar with experiences available through the Hartford Wolf Pack in order to create repeat business, and superior customer service.</li><li>Participate in outside networking events, to gain additional business & develop relationships with new leads, including but not limited to adult leagues, tournaments, and rink run programming.</li><li>Meet or exceed appointed sales goals for all ticket packages.</li><li>Maintain complete and accurate records for customers.</li><li>Track and manage weekly sales leads and activities, and overall sales, with CRM-Salesforce.</li><li>Cross-sell groups for other events and shows at the XL Center including but not limited to family shows and premium hospitality offerings.</li><li>Staff all home games to assist ticket sales and promotional programs.</li><li>Perform other duties and responsibilities as assigned.</li></ul>  <ul><li>Bachelor’s degree or higher from an accredited college/university in a related field required.</li><li>Highly motived with a minimum of two years’ sales experience, preferably in sports/entertainment.</li><li>Excellent verbal and written communication skills in the English language required.</li><li>Working knowledge of the sport of hockey and youth hockey programming preferred.</li><li>Familiarity with Paciolan and Salesforce.com (CRM) preferred; proficiency in Microsoft Office is required.</li><li>Demonstrated ability to manage numerous business relationships in a professional and timely manner.</li><li>Ability to work flexible schedule, including event nights and weekends as required, in addition to traditional business hours</li></ul>
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This position will work with the Director of Partnerships to activate sponsorships through signage, marketing, and collaboration with outside vendors while creating and maintaining relationships with new and existing partners. The Partnerships and Premium Experience Coordinator will assist in overseeing the advertising activation process from conception to design and installation, marketing internal offerings and premium seating availabilities, assist in strengthening and growing external client relationships, and ensure a quality experience for VIP guests at arena events. This position reports directly to the Director of Partnerships.   This role will pay an hourly wage of $20 to $23.00.    For PT roles: Benefits: 401(k) savings plan and 401(k) matching.   <ul><li>Coordinate event day activities including but not limited to: ensuring correct preparation of suites, greeting VIP clients, and problem solving with team members to address issues as they arise </li><li>Generate new and creative ideas to attract new partners and strengthen existing relationships </li><li>Assist the Director of Partnerships with developing, maintaining and coordinating client advertising campaigns</li><li>Assist the Director of Partnerships with suite and premium seating client customer service</li><li>Assist Director of Partnerships in preparation of monthly corporate sales reports and participate in monthly conference calls with other OVG360 entities</li><li>Prepare various reports on client campaign performance, identification and evaluation of KPIs, and event partner highlights </li><li>Create monthly e-newsletter to partners focused on premium seating program and advertising assets, evaluate campaign performance, and implement programs to grow email communications</li><li>Assist in developing and maintaining sales lead funnel, including but not limited to research, cold-calling, and attendance of networking events</li><li>Work cross-functionally with the marketing and sales department to create new program initiatives, develop marketing and sales programs, and execute accordingly</li><li>Assist with development of partner advertising proposals to best showcase clients’ brand and arena offerings</li><li>Account for availability of inventory and physical and digital arena advertising assets</li><li>Participate in developing and implementing advertising plans and promotions</li><li>Take a lead role in creating and organizing exclusive partner and promotional events, including but not limited to open houses, client appreciation events, and holiday programs</li><li>Prepare written letters of agreements including negotiated terms </li><li>Perform all other duties as assigned</li></ul>    <ul><li>Bachelor’s Degree from an accredited college or university with major course work in Marketing, Public Relations, Communications, Hospitality/Sports Management, Business or a related field is preferred</li><li>Basic knowledge & interest in advertising and events</li><li>Basic knowledge of Salesforce or CRM software equivalent</li><li>Understands the concept of advertising</li><li>Basic knowledge of social media platforms (Facebook, Instagram, Twitter, etc.)</li><li>Working knowledge of Word, Excel and PowerPoint</li><li>Previous event or entertainment partnerships experience a plus</li><li>Excellent writing and verbal communication skills in the English language</li><li>Well organized with ability to prioritize and handle multiple assignments</li><li>Flexible-must be available to work occasional evenings, weekends, and event days as assigned</li><li>Team player who is creative and a proactive problem solver</li></ul>
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Partnerships & Premium Experience Coordinator|Part-time| Angel Of The Winds Arena

The Director of Food & Beverage/Executive Chef is responsible for overseeing the direction of the entire Food & Beverage department activities in accordance with OVG360’s policies and objectives to ensure guest satisfaction, profitability and positive, productive and compliant work environment. The Director of Food & Beverage is solely responsible for the effective management and operation of the culinary team including event planning support, scheduling, food preparation and production, food cost control, compliance with food safety and sanitation policies, cleaning, kitchen safety, employee training and supervision. The Director of Food & Beverage must provide a high level of oversight, culinary proficiency and operational/personnel support to ensure the smooth running of all food outlets and events.   The Director of Food & Beverage serves as the Executive Chef and is responsible for ensuring quality food and beverage is served to the guests. The Director of Food & Beverage will assist the kitchen staff in preparing and cooking meats, soups and sauces as needed, and supervise all other aspects of the food and beverage operations. During events the Director of Food & Beverage will be visible in the front of house area and will ensure all OVG360’s service standards are met. The Director of Food & Beverage is responsible for the training of all assigned staff.   This is a key position for the effective and profitable operation of the business. The Director of Food & Beverage must maintain excellent attendance and be available to work a variable event-driven schedule which to evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills and self-direction required.   OVG360, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about OVG360 at www.oakviewgroup.com.   Salary: $65,000 - $70,000yr   For FT roles:   Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).   <ul><li>Responsible for coordinating and supervising the work of staff to include creating a positive work environment for all staff members.</li><li>Displays knowledge of culinary preparation skills and teaches others proper preparation and food presentation.</li><li>Manages the control of food and labor costs through proper scheduling and purchasing.</li><li>Conducts regular inspections to assure cleanliness and maintenance meet company standards.</li><li>Oversees and manages monthly inventory.</li><li>Responsible for providing high quality, fresh food products in a timely manner for delivery to guests.</li><li>Assists kitchen staff in preparing hot and cold foods following portioning requirements as needed.</li><li>Assists front of house team in delivering high quality service and products.</li><li>Participates as a team player with specific responsibilities as related to preparation, excellent service and delivery of product.</li><li>Coordinates the storage, maintenance and repair of all kitchen equipment to ensure operational readiness.</li><li>Maintains sanitation, health and safety standards and training in work areas.</li><li>Responsible for observing and testing foods to ensure proper cooking.</li><li>Responsible for consulting with managers to plan menus and estimate expected food consumption.</li><li>Must be a visible presence working on the kitchen floor and event floor with staff to ensure quality, efficiency, and overall management of operations.</li></ul>  <ul><li>Minimum of 2-3 years experience in the food & beverage industry.</li><li>BA or BS with business-related major; accounting minor or credits preferred; equivalent job experience can be substituted for educational requirements.</li><li>Must have various experience levels in volume feeding, ala carte, fine dining, catering and purchasing storage and handling.</li><li>Ability to communicate effectively to all levels of staff.</li><li>Demonstrated and verifiable track record of meeting projected costs.</li><li>Professional appearance and presentation required.</li><li>Knowledge of and skill in using computer software, including MS Word/Excel/Outlook.</li><li>Maintains a current Food Handler’s card and alcohol service permit if required by state or local government.</li><li>Working knowledge of employee scheduling in a hospitality environment.</li><li>Must possess excellent organizational and communication skills.</li><li>Well skilled in all technical and sanitary aspects of food preparation and presentation.</li></ul> Knowledge, Skills and Abilities: <ul><li>Technical Proficiency and experience demonstrating verifiable knowledge of food preparation methods.</li><li>Ability to supervise staff.</li><li>Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business like and respectful manner which focuses on generating a positive and cooperative work environment.</li><li>Ability to cost out menus and create new menu items when needed.</li><li>Ability to work well in a team-oriented, fast-paced, event-driven environment.</li><li>Ability to be detail-oriented, multi-task and effectively prioritize in a continuously changing environment.</li><li>Ability to work a flexible schedule; able and willing to work nights, weekends and long hours.</li><li>Possess valid food handling certificate if required by state and federal regulations.</li></ul>       INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:   The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Intellectual/Social Demands: While performing duties of this job, the employee is continuously asked to multi-task under time constraints. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant use of interpersonal skills including: ability to motivate and inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate clearly and concisely in writing and verbally with clients.   Physical demands: While performing duties of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employee will frequently move about inside and outside various areas of the facility and surrounding businesses to interact with internal/external clients.  Employee must constantly communicate via telephone, email and in-person with others and exchange accurate information.  Employee may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds.   Work environment: The duties of this position are performed primarily indoors in an office environment. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days. Sales Calls may require transportation both locally and out of town.      
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Executive Chef/Director of Food and Beverage| Grand River Conference Center

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; supervise all event staff; ensure events run smoothly; be responsible for and ensure overall customer and lessee satisfaction and experience.   This role will pay a salary of $40,000 to $50,000.   For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).   <ul><li>Review contracts as created by the Sales Team to build a preliminary knowledge of assigned events</li><li>Complete all duties with a customer service focused mindset to ensure client satisfaction while working within the parameters of the facility, staff, and available offerings</li><li>Communicate with clients in a clear, concise, and timely manner to fully understand the details and needs of an event acting as a liaison between them and the facility</li><li>Sell A/V, Catering, Decor, Equipment, and Staffing options to client to meet the event requirements</li><li>Evaluate the event with the client to identify challenges, find solutions, and look for ways to resolve any potential issues that could arise during an event</li><li>Create and distribute event documents to staff, and notifying staff as updates are made</li><li>Submit requests for equipment, staffing, and special event needs to staff to ensure event needs are met</li><li>Work with Operations team to properly prepare the space sets</li><li>Assist in the preparation of building to meet the requirements of upcoming events/shows</li><li>Prepare pre and post event invoice documents to meet payment schedules</li><li>Oversee event staff and provide leadership during event ensure smooth event execution</li><li>Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction</li><li>Manage the event functions from pre-event move-in through move-out</li><li>Establish and maintain effective working relationships with clients, co-workers, part-time staff, contractors, and guests</li><li>Willing to work a flexible schedule, including late nights, early mornings, weekends & holidays as needed</li><li>Serve as Manager on Duty as scheduled to support the Event Management Team</li><li>Other duties and responsibilities as assigned</li></ul>  <ul><li>At least three (3) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting</li><li>Bachelor’s degree from an accredited college/university. Major coursework in facility management, hospitality management, business, or related field may be considered in place of experience</li><li>Strong professional oral and written communication skills in English, bilingual in Spanish is always advantageous</li><li>Computer skills in Microsoft Office applications and cloud based systems at an proficient to advanced level</li><li>Possession of, or ability to obtain, a valid drivers’ license with source of reliable transportation </li><li>Ability to identify and act on the needs of facility clients and guests</li><li>Knowledge of crowd management and control techniques</li><li>High level of customer service practices and experience</li><li>Managerial skills in regards to overseeing staff and understanding event staffing needs</li><li>Familiarity with reading and executing contracts</li><li>Working knowledge of fire and public safety regulations</li><li>A/V equipment and electronic systems experience preferred but not required</li><li>Recognize and understand terminology commonly used in entertainment/convention/public assembly settings</li><li>Willingness to work long shifts, nights, weekends, and holidays as events require</li></ul>
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Event Manager| Waterloo Convention Center

Under general supervision from the Director of Event Services, Event Managers plan and coordinate multiple events managing every aspect of their assigned events from advance planning, during the event and including post event follow-up. Event Managers coordinate the work of facility event staff and serve as a liaison between facility users and facility staff, service providers, public safety agencies and event attendees.The Event Manager is responsible responsible for and ensures overall customer and lessee satisfaction and experience.   <ul><li>Advance, plan, service, and supervise all events</li><li>Plan, direct and evaluate the work of subordinates</li><li>Provide leadership and guidance for event personnel</li><li>Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives</li><li>Communicate clearly and concisely in the English language, both orally and in writing</li><li>Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials</li><li>Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed</li><li>Complete all duties with a customer service focus through teamwork & dedication to OVG’s principles</li><li>Assist in the preparation of building to meet the requirements of upcoming events/shows</li><li>Assist with the completion of pre-show event financial estimates</li><li>Assist with the completion of post-show event settlements</li><li>Advise lessees on services available from independent contractors for events</li><li>Recruit, train, and supervise event & security staff</li><li>Create work schedules for event & security staff, delegate assignments, and review performance/results</li><li>Function as a liaison between users of the facility and the facility staff</li><li>Recommend and evaluate required event staffing levels</li><li>Coordinate communication between building staff and show staff during load in and load out</li><li>Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction</li><li>Maintain equipment (radios, metal detection wands, etc.) for all event and security staff</li><li>Make hospitality arrangements as needed</li><li>Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly</li><li>Review emergency planning procedures with all event staff for each event</li><li>Create and distribute detailed data sheets prior to every event</li><li>Prepare and approve bi-weekly payroll for all event staff and security staff</li><li>Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed</li><li>Serve as Manager on Duty as scheduled</li><li>Other duties and responsibilities as assigned</li></ul>  <ul><li>One to three (1-3) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting</li><li>Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field</li><li>Strong oral and written communication skills </li><li>Strong computer skills in Microsoft Office applications, word processing, and Internet </li><li>Possession of, or ability to obtain, a valid Virginia drivers’ license</li><li>Possession of, or ability to obtain a current CPR certificate</li><li>Knowledge of operational characteristics of events</li><li>Ability to identify the needs of users of the facility</li><li>Knowledge of crowd management and control techniques</li><li>Knowledge of customer service practices</li><li>Knowledge of principles of supervision, scheduling, and training employees</li><li>Demonstrated familiarity with facility use contracts</li><li>Knowledge of fire and public safety regulations</li><li>Knowledge of A/V equipment and electronic systems in public assembly facilities</li><li>Experience with budget preparation and control</li><li>Familiarity with terminology used in entertainment/convention/public assembly settings</li><li>Experience with Social Tables and Ungerboeck software is preferred but not required</li><li>Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended numbers of days</li></ul>  
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Event Manager | Greater Richmond Convention Center

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.   Salary: $45,000 - $50,000yr   For FT roles:   Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).   <ul><li>Advance, plan, service, and supervise all events</li><li>Plan, direct and evaluate the work of subordinates</li><li>Provide leadership and guidance for event personnel</li><li>Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives</li><li>Communicate clearly and concisely in the English language, both orally and in writing</li><li>Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials</li><li>Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed</li><li>Complete all duties with a customer service focus through teamwork & dedication to OVG’s principles</li><li>Assist in the preparation of building to meet the requirements of upcoming events/shows</li><li>Assist with the completion of pre-show event financial estimates</li><li>Assist with the completion of post-show event settlements</li><li>Advise lessees on services available from independent contractors for events</li><li>Recruit, train, and supervise event & security staff</li><li>Create work schedules for event & security staff, delegate assignments, and review performance/results</li><li>Function as a liaison between users of the facility and the facility staff</li><li>Recommend and evaluate required event staffing levels</li><li>Coordinate communication between building staff and show staff during load in and load out</li><li>Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction</li><li>Maintain equipment (radios, metal detection wands, etc.) for all event and security staff</li><li>Make hospitality arrangements as needed</li><li>Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly</li><li>Review emergency planning procedures with all event staff for each event</li><li>Create and distribute detailed data sheets prior to every event</li><li>Prepare and approve bi-weekly payroll for all event staff and security staff</li><li>Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed</li><li>Serve as Manager on Duty as scheduled</li><li>Other duties and responsibilities as assigned</li></ul>  <ul><li>One to three (1-3) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting</li><li>Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field</li><li>Strong oral and written communication skills </li><li>Strong computer skills in Microsoft Office applications, word processing, and Internet </li><li>Possession of, or ability to obtain, a valid drivers’ license</li><li>Knowledge of operational characteristics of events</li><li>Ability to identify the needs of users of the facility</li><li>Knowledge of crowd management and control techniques</li><li>Knowledge of customer service practices</li><li>Knowledge of principles of supervision, scheduling, and training employees</li><li>Demonstrated familiarity with facility use contracts</li><li>Knowledge of fire and public safety regulations</li><li>Knowledge of A/V equipment and electronic systems in public assembly facilities</li><li>Experience with budget preparation and control</li><li>Familiarity with terminology used in entertainment/convention/public assembly settings</li><li>Experience with AutoCAD is preferred but not required</li></ul>  
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Event Manager| Grand River Conference Center

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.   This role will pay a salary of $50,000 to $55,000.   For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).     <ul><li>Advance, plan, service, and supervise all events</li><li>Plan, direct and evaluate the work of subordinates</li><li>Provide leadership and guidance for event personnel</li><li>Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives</li><li>Communicate clearly and concisely in the English language, both orally and in writing</li><li>Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials</li><li>Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed</li><li>Complete all duties with a customer service focus through teamwork & dedication to Spectra’s principles</li><li>Assist in the preparation of building to meet the requirements of upcoming events/shows</li><li>Assist with the completion of pre-show event financial estimates</li><li>Assist with the completion of post-show event settlements</li><li>Advise lessees on services available from independent contractors for events</li><li>Recruit, train, and supervise event & security staff</li><li>Create work schedules for event & security staff, delegate assignments, and review performance/results</li><li>Function as a liaison between users of the facility and the facility staff</li><li>Recommend and evaluate required event staffing levels</li><li>Coordinate communication between building staff and show staff during load in and load out</li><li>Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction</li><li>Maintain equipment (radios, metal detection wands, etc.) for all event and security staff</li><li>Make hospitality arrangements as needed</li><li>Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly</li><li>Review emergency planning procedures with all event staff for each event</li><li>Create and distribute detailed data sheets prior to every event</li><li>Prepare and approve bi-weekly payroll for all event staff and security staff</li><li>Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed</li><li>Serve as Manager on Duty as scheduled</li><li>Other duties and responsibilities as assigned</li></ul>  <ul><li>One to three (1-3) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting</li><li>Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field</li><li>Strong oral and written communication skills </li><li>Strong computer skills in Microsoft Office applications, word processing, and Internet </li><li>Possession of, or ability to obtain, a valid drivers’ license</li><li>Knowledge of operational characteristics of events</li><li>Ability to identify the needs of users of the facility</li><li>Knowledge of crowd management and control techniques</li><li>Knowledge of customer service practices</li><li>Knowledge of principles of supervision, scheduling, and training employees</li><li>Demonstrated familiarity with facility use contracts</li><li>Knowledge of fire and public safety regulations</li><li>Knowledge of A/V equipment and electronic systems in public assembly facilities</li><li>Experience with budget preparation and control</li><li>Familiarity with terminology used in entertainment/convention/public assembly settings</li><li>Experience with AutoCAD is preferred but not required</li></ul>  
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Event Manager| Chaifetz Arena

Utilizing independent judgment, the Event Manager is responsible for the planning, organizing and full execution of all booked events at the Century Center.  This requires constant communication with clients to collect event specific data, recommending products and services, assembling and distributing complete and accurate data for other departments. The Event Manager is also responsible for overseeing all on-site activities related to the setup and execution of events.   Salary: $42,000 - $48,000yr   For FT roles:   Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).   <ul><li>Job Duties: (including, but not limited to) <ul><li>Meet, confer, consult and maintain continuous contact with potential and contracted clients </li><li>Provide timely, accurate and detailed proposals, estimates, and layout drawings to potential and contracted clients.</li><li>Recommend products and services to meet and exceed client needs and expectations, maximize the overall event experience, and maximize revenue. </li><li>Communicate all regulatory restrictions and requirements to clients ensuring compliance prior to event. </li><li>Ensure all required contracts and documents have been executed at according to prescribed timelines including but not limited to rental contract, certificates of insurance, licenses, permits,</li><li>Ensure collection of all payable by due dates.</li><li>Collect, organize, and record event specific and logistical data for booked events at Utah Valley Convention Center. </li><li>Document all communications with clients via EBMS folder and diary entries</li><li>Create and distribute detailed event resumes and event space layout drawings to other departments in a timely and accurate manner including revisions to previously published documents. </li><li>Oversee the set-up of events ensuring all set-ups are completed accurately and on-time. </li><li>Anticipate where possible and problem solve any event related concerns to ensure client satisfaction.</li><li>Inspect event space as well as surroundings to ensure they are being maintained properly for events prior to, during and after events.</li><li>Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly</li><li>Regularly function as Manager on Duty to ensure client needs are met, events proceed as planned, and complaints are received and addressed appropriately in a timely professional manner.</li><li>Conduct and/or participate in post event meetings to analyze event outcomes and address issues or concerns. </li><li>Prepare and approve final invoicing for assigned events in a timely manner. </li><li>Maintain post event contact with client to ensure all questions and concerns are addressed. </li><li>Complete post event summary detailing items that were negatives and positives and input summary into EBMS diary for future reference. </li><li>Perform other duties as required</li></ul>  SPECIAL KNOWLEDGE & ABILITIES:   Knowledge of:   <ul><li>Operational characteristics of event management</li><li>Customer Service practices</li><li>Crowd management and control techniques</li><li>Fire and public safety regulations</li><li>Basic understanding of food service practices</li><li>Basic understanding of A/V equipment and systems</li><li>Terminology used in entertainment and convention settings</li><li>Relevant federal, state, and local regulations</li><li>Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software</li></ul>  Ability To: <ul><li>Plan, service, and supervise large events</li><li>Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives</li><li>Communicate clearly and concisely in the English language, both orally and in writing</li><li>Establish and maintain effective working relationships with staff, contractors and facility users</li><li>Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days</li></ul></li></ul>  <ul><li>Experience: <ul><li>Minimum of two (2) years experience in Event Coordination, Convention Services (preferably with a convention center, hotel, sports facility, performing arts facility or other multi purpose public assembly facility) or Meeting Planning</li></ul>  Education / Training: <ul><li>Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field</li><li>Additional years of experience may be substituted for formal education</li><li>Graduate of IAAM Public Assembly Facility Management School preferred</li><li>Certified Meeting Professional (CMP) designation preferred</li></ul>  Licenses or Certificates: <ul><li>Possession of, or ability to obtain a current CPR certificate</li><li>Possession of, or ability to obtain a Utah driver’s license</li></ul></li></ul>
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