Are you looking for a job? American Express is now hiring people to work from home.
American Express is one of the most respected brands in the world. The company is now hiring for the position of “Virtual Platinum Customer Care Professional”. So if you are ready to take on a challenge and interested in launching your career at American Express this job is for you.
American Express is Now Hiring
Role & Responsibilities:
- Help propel your team and its business partners to success
- Here’s just some of what you’ll do in this role:
- Deliver extraordinary service on inbound calls in a fast-paced, structured customer care environment by following our Customer First philosophy
- Consult with card members to understand their needs and tailor unique solutions for each customer, reinforcing the benefits of card membership, providing relevant product offers that deepen customer engagement and result in measurable value for our card members
- Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales
- Address general and account-specific customer inquiries; provide clear and concise information and updating customer account information, as needed
- Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
- Meet and exceed performance goals that include, but are not limited to, customer survey results, sales rates, quality goals, compliance regulations and productivity targets
Minimum Requirements:
- Proven success in a customer service and consultative sales environment (two years+), with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication
- Integrity to manage sensitive card member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
- Passion for consultative sales, recommending products or solutions tailored to each customer
- Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, effectively manage through change, and remain positive in difficult situations
- Ability to adapt communication style to a wide variety of personalities and situations
- Commitment to implementing feedback as a means to achieving individual and team performance goals
- Technical savvy to multi-task and navigate through multiple Windows-based applications with speed and accuracy
- Timeliness and reliability, as it is imperative you are at work on time and adhere to your schedule each day
Click Here to Apply
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